Frequently Asked Questions

FAQs

Are your products original?

Yes! All products listed on our website are 100% authentic Pastel Cosmetics and directly sourced from official suppliers.

 

Do you have a loyalty or reward program?

Yes, we have a Beauty Rewards Program. You earn points with every purchase that can be redeemed for discounts on future orders.

 

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery service across Pakistan.

 

How can I pay for my order?

We offer multiple secure payment methods:

  • Cash on Delivery (COD)

  • Debit/Credit Cards (Visa/MasterCard)

  • Digital Wallets (if applicable)

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery service across Pakistan.

 

Do you ship nationwide?

Yes! We deliver to all major cities and towns in Pakistan.

 

What are the delivery charges?

Shipping charges vary by city and order size. Final delivery charges are shown at checkout.

 

How long does delivery take?

Orders are delivered within 2–5 business days depending on your location.

 

How can I track my order?

After placing your order, you can track it from My Account → Orders. You’ll also receive tracking updates by SMS or email.

 

What is your return policy?

You can request a return within 7 days of delivery if the product is unused, sealed, and in its original packaging.

 

Do I have to pay for return shipping?

Return shipping is free if you received a damaged, wrong, or defective product. For exchanges due to change of mind, shipping charges may apply.

 

Can I return opened makeup products?

For hygiene reasons, we cannot accept returns of opened or used makeup products. Please ensure you select the correct shade/product before confirming your order.

 

Do you offer international shipping?

Currently, we deliver only within Pakistan. International shipping will be added soon.

 

How can I contact customer support?

You can reach us via:

  • Email: [info@pastelpk.con]

  • Phone/WhatsApp: [021 34322446]

  • Live Chat on our website