Frequently Asked Questions

FAQs

Are your products original?

Yes! All products listed on our website are 100% authentic Pastel Cosmetics and directly sourced from official suppliers.

 

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery service across Pakistan.

 

How can I pay for my order?

 

  • Cash on Delivery (COD)

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery service across Pakistan.

 

Do you ship nationwide?

Yes! We deliver to all major cities and towns in Pakistan.

 

What are the delivery charges?

Shipping charges vary by city. Final delivery charges are shown at checkout.

 

How long does delivery take?

Orders are delivered within 2–5 business days depending on your location.

 

What is your return policy?

We do not offer returns. However, if the wrong shade is sent due to an error on our part, we may offer an exchange, provided that the product has not been used.

Exchanges are only applicable in cases where the incorrect shade was sent by us. We do not accept returns or exchanges for any other reason.

Do I have to pay for return shipping?

We do not offer returns. However, if you receive a different shade from the one you ordered due to an error on our part, we can offer an exchange.

The shade number is mentioned on the back of the product for verification. Exchanges are only applicable if the incorrect shade was sent by us and the product has not been used.

In such cases, the customer will need to pay the delivery charges for the exchange.

 

Can I return opened makeup products?

No, opened or used products cannot be returned. As we deal with cosmetic products, hygiene and safety are very important to us. Therefore, we do not accept returns of opened or used products.

 

Do you offer international shipping?

Currently, we deliver only within Pakistan. International shipping will be added soon.

 

How can I contact customer support?

You can reach us via:

  • Email: [pastekpk@pastelpk.con]

  • Phone/WhatsApp: [+92315-4392159]